Privacy Policy

Introduction

Orvezo, LLC ("Orvezo," "we," "us," or "our") operates orvezo.com and the Orvezo software-as-a-service platform, including related websites, applications, and services (collectively, the "Services").

We respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, use our project management software, communicate with us, or otherwise interact with our Services.

By using the Services, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information we collect:

• through our website at orvezo.com;
• when you register for, access, or use our Services;
• when you communicate with us, including by email or support requests;
• from customers, prospective customers, and other users of the Services.

This Privacy Policy does not apply to third-party websites, products, or services that we do not own or control.

2. Information We Collect

We may collect the following categories of personal information.

2.1 Information You Provide to Us

We collect information you voluntarily provide, such as:

• name;
• email address;
• account credentials and profile information;
• organization or company name;
• billing or business contact information;
• communications you send to us;
• support requests, attachments, screenshots, and other materials you submit;
• any other information you choose to provide through the Services.

2.2 Information We Collect Automatically

When you use the Services, we may automatically collect certain information, including:

• IP address;
• browser type and version;
• device type and operating system;
• approximate geolocation derived from IP address;
• referral URLs;
• pages viewed and features used;
• dates and times of access;
• clickstream and interaction data;
• log data, diagnostics, crash data, and performance information.

We may collect this information through cookies, pixels, local storage, log files, SDKs, and similar technologies.

2.3 Information We Collect From Others

We may receive information from third parties, such as:

• identity and authentication providers;
• payment processors;
• analytics providers;
• cloud hosting and infrastructure providers;
• customer relationship management, communications, or support tools;
• referral or integration partners.

2.4 Customer Data

Our customers may use the Services to upload, submit, store, or manage content and information relating to their projects, tasks, comments, files, team members, and workflows ("Customer Data").

When we process Customer Data on behalf of a customer, we generally act as a service provider or processor on that customer's behalf and process that data according to our agreements with the customer and the customer's instructions.

3. How We Use Personal Information

We may use personal information to:

• provide, operate, maintain, secure, and improve the Services;
• create and manage accounts;
• authenticate users and administer access controls;
• process transactions and send billing-related communications;
• provide customer support and respond to requests or inquiries;
• communicate about product updates, service notices, and administrative matters;
• monitor usage, analyze trends, and improve usability and performance;
• detect, investigate, prevent, and address fraud, abuse, security incidents, and other harmful activity;
• enforce our terms, agreements, and policies;
• comply with legal obligations and protect our rights, users, and business;
• carry out other purposes disclosed at the time of collection.

We may also use information in aggregated or de-identified form where permitted by law.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services.

These technologies may be used to:

• keep users signed in;
• remember preferences and settings;
• maintain security and session integrity;
• measure traffic and usage patterns;
• understand feature adoption and improve the Services.

You can control cookies through your browser settings. If you block or disable certain cookies, some parts of the Services may not function properly.

If we use analytics or advertising-related cookies, we may provide additional controls or notices as required by law.

5. How We Disclose Personal Information

We do not sell personal information for money. We may disclose personal information in the following circumstances:

5.1 Service Providers and Contractors

We may disclose personal information to vendors and service providers that help us operate the Services and our business, such as providers of:

• cloud hosting and infrastructure;
• authentication and identity management;
• customer support tools;
• analytics;
• communications and email delivery;
• billing and payment processing;
• security monitoring and logging;
• file storage and collaboration tools.

These parties are authorized to use personal information only as needed to provide services to us or as otherwise permitted by law.

5.2 Within Corporate Transactions

We may disclose personal information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.

5.3 Legal Compliance and Protection

We may disclose personal information when we believe doing so is necessary to:

• comply with applicable law, regulation, legal process, or governmental request;
• enforce our agreements and policies;
• detect or prevent fraud, security issues, or illegal activity;
• protect the rights, property, and safety of Orvezo, our users, or others.

5.4 With Your Direction

We may disclose personal information where you direct us to do so or otherwise consent.

6. Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration.

We also do not share personal information for cross-context behavioral advertising unless and until we implement advertising practices that would make this statement inaccurate. If our practices change, we will update this Privacy Policy and provide any rights or notices required by applicable law. California consumers may have rights to opt out of the sale or sharing of personal information when those activities occur.

7. Sensitive Personal Information

We do not seek to collect sensitive personal information except as reasonably necessary to provide the Services, comply with law, secure accounts, or process information users choose to provide.

If we collect sensitive personal information, we will use and disclose it only for permitted business purposes or as otherwise disclosed and allowed by law. California consumers may have the right to limit certain uses or disclosures of sensitive personal information in some circumstances.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;
• maintain business and tax records;
• resolve disputes;
• enforce agreements;
• comply with legal obligations;
• preserve security, backup, and fraud-prevention records.

Retention periods may vary depending on the type of information, the nature of the relationship, and legal or operational requirements.

9. Security

We use reasonable and appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. California law separately requires reasonable security measures for covered personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

10.1 General Rights

Subject to applicable law and exceptions, you may have the right to:

• request access to personal information we maintain about you;
• request correction of inaccurate personal information;
• request deletion of personal information;
• object to or restrict certain processing in some jurisdictions;
• opt out of marketing communications.

To opt out of promotional emails, you can use the unsubscribe link in the message or contact us at contact@orvezo.com. You may still receive transactional or service-related communications.

10.2 California Privacy Rights

If you are a California resident, you may have the right to:

• know the categories of personal information we collect, use, disclose, sell, or share;
• request access to specific pieces of personal information;
• request deletion of personal information, subject to exceptions;
• request correction of inaccurate personal information;
• opt out of the sale or sharing of personal information, if applicable;
• limit certain uses and disclosures of sensitive personal information, if applicable;
• not receive discriminatory treatment for exercising your privacy rights.

To exercise applicable privacy rights, contact us at contact@orvezo.com. We may need to verify your identity before processing certain requests. You may also authorize an agent to make requests on your behalf where permitted by law.

11. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is not yet a universally accepted standard for responding to these signals, we do not currently respond to them unless required by applicable law.

12. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete it. COPPA applies to operators of services directed to children under 13, or operators with actual knowledge they are collecting personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at contact@orvezo.com.

13. International Users

Our Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate. Those countries may not provide the same level of data protection as your jurisdiction.

14. Third-Party Services and Links

The Services may contain links to third-party websites, integrations, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the "Last Updated" date above. California guidance recommends privacy practices be made publicly available and kept current.

If changes are materially significant, we may provide additional notice as appropriate.

16. Contact Us

If you have questions about this Privacy Policy or want to exercise applicable privacy rights, contact us at:

• Email: contact@orvezo.com
• Orvezo, LLC